Whether it’s about a small IT startup or large enterprise, choosing the right & secured remote access software is essential for smooth functioning and productive working. The best remote access software is a versatile tool with many capabilities and uses. It will generally have the same basic functionality including the ability to share your screen or view another but there are a host of other features that can improve the overall remote access working experience. Well, with so many options in the market, it can be hard to decide which remote access support tool is right for your IT business or department. But don’t worry, we’re here to help! In this blog post, we’ll walk you through everything you need to consider when choosing a remote access support software, from features and security to pricing. By the end, you’ll have all the information you need to make an informed decision about which tool is right for your business.
7 Things to Remember for Choosing Right Remote Access Software
First and foremost, your future remote support access tool should be easy to use and understand. Remember that the remote user is not as tech-savvy as you are, so to keep things simple, delivering fast services is the key. In addition to this, the speed of your remote connection is also important. You should be able to access a remote client machine quickly and easily, without having to struggle with complex settings. Lastly, you should opt for an all-in-one tool that offers an extensive remote control feature set. This way, you can provide both on-demand and unattended support within a single package, without incurring any extra costs.
- Security & data protection
Security is a combination of secure remote access software architecture, security practices, and tools that are necessary for any remote access solution. It is not just a single “feature”, but rather a combination of several factors that work together to keep your data and information safe.No matter what you’re using your remote access support software, there are certain security features that you should always demand including End-to-end encryption for all connections, detailed session logs for auditing purposes, and multi-factor authentication for added protection.
Let’s understand by an example. If your business is related to the healthcare industry, you need a remote support tool that’s compliant with HIPAA requirements. The software provider should explain how their solution collects and transmits data, and for what purposes. Your remote desktop tool should allow you to record all support sessions for future audits and assessments.
- Customer support
Huge software providers often have so many support issues to deal with that they start to focus more on product development and marketing rather than trying to serve and delight every customer. And while that’s understandable to some extent, it’s not an excuse. Furthermore, your ideal remote access support software IT helpdesk should always be available to you whenever you need them, whether it be through email, LiveChat, phone, or Twitter. Furthermore, it’s always a good sign if they have a documented approach to dealing with problems, no matter how small or irrelevant they may seem.
- Core functionality
The next thing to consider when choosing your remote support software is what functionality it needs to have. Does it only need the bare minimum of capabilities, or are there other things that would be useful for your team? At a minimum, a remote support solution should have remote control, remote screen sharing, and file transfer capabilities. Thus, it’s worth considering which of the additional features would be useful for your team before making a final decision.
It’s important to choose the best remote access support solution that can be customized to match your brand identity so that users will be less likely to view and treat it as unfamiliar or untrustworthy software.
There’s no denying that many of the features that make the software more user-friendly also tend to add to the cost. However, it’s important to weigh the advantages of these features against how much extra they would cost you. In many cases, it may be worth looking into remote access support software that has different versions available. This way, you can choose the version that best suits your needs and budget.
Infraon provides the zero trust remote access support platform that enables employees and other people in the organization to remotely access on-premise and hybrid applications and servers without the need for costly VPNs. This platform provides a secure and convenient way for users to connect to their apps and data from anywhere, without sacrificing security. Talk to us now to learn more about its features and highlights.